Quality at HareVelle

Carefully selected formulas

Each HareVelle product is selected according to its ingredients, intended use, nutritional profile and suitability for our customers.

Our collection includes vitamins, minerals, botanical extracts, beauty supplements, protein powders and specialist wellness formulas.

Depending on the product, a formula may be:

• suitable for vegetarians or vegans;
• halal approved;
• free from selected allergens or ingredients;
• manufactured within an Informed Manufacturer facility;
• designed for women, men or both;
• supplied in capsule, tablet, powder or liquid form.

Certifications, allergen information and dietary suitability vary between products. Always check the individual product page and packaging before use.

Specialist UK manufacturing and fulfilment

HareVelle works with an established UK specialist supplement manufacturing and fulfilment partner.

Our partner supports the production, packing, labelling, storage and dispatch of HareVelle products using established manufacturing and operational procedures.

Some products are made by an Informed Manufacturer in an Informed Manufacturer facility. Where this applies, it will be stated on the relevant product page.

This manufacturing status does not automatically mean that every individual HareVelle product has been independently certified for professional sport or banned-substance testing. Any product-specific certification will be clearly identified.

Ingredient transparency

We believe customers should understand what they are taking.

Our product pages aim to provide:

• a complete ingredient list;
• active ingredient quantities;
• nutritional information where applicable;
• allergen information;
• recommended directions;
• dietary suitability;
• important warnings;
• capsule, tablet or powder quantity;
• serving information.

Formulations and packaging may occasionally be updated. The label supplied with the product should always be checked before use, particularly where you have an allergy, intolerance or dietary requirement.

Contact support@harevelle.com before taking a product if information on the website appears materially different from the label received.

Responsible health information

We do not believe in exaggerated promises or miracle claims.

HareVelle products are food supplements, not medicines. They are not intended to diagnose, treat, cure or prevent any disease.

Where we describe the benefit of a vitamin, mineral or nutrient, we aim to use responsible and permitted health information that is relevant to the product’s formulation.

Individual experiences may vary. Results can depend on factors including diet, lifestyle, age, health and consistency of use.

Food supplements should not replace a varied, balanced diet and healthy lifestyle.

Product traceability

Product traceability is an important part of quality and safety.

HareVelle products may include information such as:

• a batch or lot number;
• a best-before date;
• serving and usage instructions;
• storage requirements;
• allergen declarations;
• safety warnings.

These details help products to be identified if a quality concern, customer complaint or safety investigation arises.

Keep the original container until you have finished using the product. The batch number and best-before date may be required when contacting us.

Packaging and product integrity

Our supplements are supplied in HareVelle-branded packaging appropriate to the product format.

This may include flat containers, round bottles, powder tubs or other suitable packaging.

When your order arrives, check that:

• the product name is correct;
• the container is not damaged;
• the safety seal is intact;
• there is no leakage;
• the batch and best-before information are visible;
• the product has not been opened or tampered with.

Do not use a product if its seal is missing or damaged. Contact support@harevelle.com and retain the product, delivery packaging and shipping label while we investigate.

Storage and handling

Supplements should be stored according to the instructions shown on the label.

Unless otherwise stated, products should normally be:

• kept in a cool, dry place;
• protected from excessive heat, moisture and direct sunlight;
• kept securely closed;
• stored out of the sight and reach of children;
• used before the stated best-before date.

Improper storage after delivery may affect a product’s appearance, texture or quality.

Allergies and dietary requirements

We clearly identify known allergens and dietary suitability based on the information available for each product.

However, manufacturing facilities may handle multiple ingredients. Customers with serious allergies should review the complete label and seek further information before use.

Do not take a product if you are allergic to any listed ingredient.

Suitability statements such as vegan, vegetarian, halal, dairy-free or gluten-free apply only where they are specifically shown on the relevant product page or packaging.

Your safety comes first

Speak with a doctor, pharmacist or suitably qualified healthcare professional before using a supplement if you:

• are pregnant or breastfeeding;
• are trying to conceive;
• take prescribed medication;
• have a medical condition;
• are under medical supervision;
• are purchasing for a child;
• are preparing for surgery;
• are unsure whether a product is suitable.

Never exceed the recommended daily amount shown on the label.

Stop using the product and seek appropriate advice if you experience an unexpected reaction.

When something is not right

We want every HareVelle order to arrive correctly and in suitable condition.

Contact us promptly if your product is:

• damaged or leaking;
• incorrectly supplied;
• missing from your order;
• unsealed;
• materially different from its description;
• suspected to have caused an adverse reaction.

Please include your order number, product name, batch number, best-before date and clear photographs where relevant.

We will work with our manufacturing and fulfilment partner to investigate and provide an appropriate resolution.

Our ongoing commitment

As HareVelle grows, we will continue to focus on:

• carefully selected products;
• clear and honest information;
• responsible wellness claims;
• dependable manufacturing and fulfilment;
• consistent branded packaging;
• responsive customer support;
• continuous improvement based on customer feedback.

Questions about a product or its quality can be sent to:

• support@harevelle.com