HareVelle
Contact us
We’re here to help. Get in touch with our team and we’ll get back to you as soon as possible.
Email us
Send your enquiry to support@harevelle.com
We aim to respond within 24 hours on working days.
Opening hours
Our team is available during normal UK working hours:
- Monday – Friday: 9:00 am – 5:00 pm (GMT/BST)
- Saturday – Sunday: Closed
- Public holidays: Closed
Emails received outside of working hours will be picked up the next working day.
When contacting us
To help us resolve your enquiry quickly, please include:
- your full name;
- your order number, if your enquiry relates to an order;
- the email address used when placing the order;
- a clear description of your question or issue;
- any relevant photographs, for example of damaged or incorrect items.
Common enquiry topics
You can contact us about any of the following:
- orders and delivery status;
- product enquiries and suitability questions;
- returns, refunds and exchanges;
- account help (login, password, saved details);
- subscription management;
- promotional codes and discounts;
- product feedback or suggestions;
- a complaint you’d like us to investigate;
- press, partnership or collaboration enquiries.
Before you contact us
You may find the answer you need on one of these pages:
Stay connected
Follow us on social media for product updates, wellness tips and news:
- YouTube
- X (Twitter)
Please do not share order details, addresses or payment information publicly on social media.