Frequently asked questions

Orders are normally prepared for dispatch within one to three working days. Orders placed during weekends, public holidays or promotional periods may take a little longer.

You will receive a dispatch confirmation email once your order has been handed to the carrier. Processing time is separate from the carrier’s delivery time.

Standard delivery (Royal Mail Tracked 48)

• Cost: £3.99
• Delivery aim: 2–3 working days after dispatch
• Tracking to your delivery point

Express delivery (Royal Mail Tracked 24)

• Cost: £5.99
• Delivery aim: next working day after dispatch
• Tracking to your delivery point

These are delivery aims, not guarantees. Some remote or offshore postcodes may take longer.

Standard delivery (Tracked 48) is free on qualifying UK orders over £35. Free delivery applies to the order subtotal after discounts and before any optional premium delivery upgrade.

International delivery is available to selected destinations shown at checkout. Delivery times are estimates — usually 5–15 working days for Europe and 7–20 working days for the rest of the world. Customs clearance and local postal networks can cause delays.

International orders may be subject to import VAT, customs duties and handling charges. These are the recipient’s responsibility unless stated otherwise at checkout.

Your dispatch confirmation email will include a tracking number where available. Royal Mail will also provide delivery notifications for tracked services.

Contact support@harevelle.com immediately if you notice an error. We will try to help, but we cannot guarantee that an address can be changed once fulfilment has started.

Royal Mail will normally leave a delivery attempt card with instructions for redelivery or collection. If the parcel is returned to us, we will contact you to arrange redelivery (subject to any applicable charges) or offer a refund.

Contact support@harevelle.com with your order number and delivery address. We will investigate with the carrier and arrange a replacement, redelivery or refund. You do not need to pursue the carrier yourself.

For change-of-mind returns, products must be unopened, unused, in their original packaging and with the safety seal intact. For health-protection and hygiene reasons, we cannot accept returns for opened supplements unless the product is faulty, damaged or incorrectly supplied.

You have 14 days after receiving your order to notify us that you wish to cancel. You then have a further 14 days to return the eligible products.

Email support@harevelle.com before sending anything. Include your order number, the product being returned and the reason. We will provide return authorisation, the correct return address and packaging instructions. Do not send items directly to our manufacturer or fulfilment partner without authorisation.

Refunds are normally processed within 14 days after we receive the returned goods. Refunds are made to the original payment method. Your bank or payment provider may take additional time to display the refund in your account.

We do not currently offer direct exchanges. If you change your mind, please return the unopened product for a refund and place a new order. If we supplied the wrong or faulty product, we will arrange a replacement or refund without requiring a new order.

Please contact us within 48 hours where reasonably possible. Keep the product, packaging and shipping label. Send photographs and your order number to support@harevelle.com and we will arrange a replacement, refund or return at no additional cost.

No. HareVelle products are food supplements, not medicines. They are not intended to diagnose, treat, cure or prevent any disease. Food supplements should not replace a varied, balanced diet and healthy lifestyle.

Every product page clearly lists the ingredients, suggested use, suitability and important warnings. We recommend reading the full product information and label before purchasing.

If you are pregnant, breastfeeding, taking medication, under medical supervision or have a medical condition, please speak with a doctor, pharmacist or qualified healthcare professional before using any supplement.

Suitability varies by product. Each product page states whether it is suitable for vegetarians or vegans. Always check the individual product information and label before purchase.

HareVelle does not test its products on animals. We are committed to responsible and ethical wellness.

Known allergens are clearly stated on each product page and on the product label. Manufacturing facilities may handle multiple ingredients, so if you have a serious allergy please review the label carefully and contact us if you need further information.

HareVelle works with an established UK specialist supplement manufacturing and fulfilment partner. Products are manufactured, packed and dispatched in the United Kingdom. Some products are made in an Informed Manufacturer facility — this will be stated on the relevant product page.

Many HareVelle products can be taken together as part of a balanced routine. However, we recommend reading the directions on each product and not exceeding the recommended daily amount. If you are unsure, please speak with a healthcare professional.

Some products are available on a recurring subscription. You choose the product, delivery frequency and billing frequency. Unless stated otherwise, subscriptions renew automatically until cancelled. You authorise us to charge the recurring amount to your selected payment method.

Yes. You can cancel through your account dashboard or by emailing support@harevelle.com. Cancellation applies to future orders that have not entered fulfilment. If an order has already been processed, you may need to return it under our standard returns policy.

We will provide advance notice before any price increase takes effect. The notice will explain the new price, when it applies and how to cancel if you do not wish to continue. A price change will not apply retrospectively.

Please contact us at support@harevelle.com and we will help you update your subscription. Alternatively, you may cancel the existing subscription and create a new one for the product you prefer.

Contact us before the next billing date and we will do our best to help. Options will be shown before you subscribe.

You may be able to purchase as a guest or create an account. Having an account makes it easier to view your order history, manage subscriptions and save your preferences.

Payments are processed securely through Stripe. We accept major credit and debit cards. Additional payment methods may be displayed at checkout.

Yes. We use industry-standard encrypted connections and secure payment processing through Stripe. We do not normally store your complete payment card number or security code on our own servers.

Promotional codes must be entered before payment. They may have expiry dates, minimum order values and other conditions that are shown with the offer. Promotional codes cannot normally be applied retrospectively.

Use the “Forgot password” link on the login page to receive a password reset email. If you do not receive the email, please check your spam folder or contact support@harevelle.com.

Email us at support@harevelle.com. For order-related enquiries, please include your order number to help us respond quickly.

Our team is available Monday to Friday, 9:00 am to 5:00 pm (UK time). We are closed on weekends and public holidays. Emails received outside these hours will be picked up the next working day.

We aim to respond within 24 hours on working days. Please check our FAQ and policy pages — you may find an immediate answer to your question.

Email support@harevelle.com with your name, order number (if applicable), a description of the issue and your preferred resolution. We aim to acknowledge complaints promptly and provide a substantive response within a reasonable period. You may also complain to the UK Information Commissioner’s Office about data-protection matters.